V16 support workspace

Resolve faster.
Keep the context.

hyTickets brings customer threads, store context, ownership, automation, approvals, and AI-assisted responses into one focused support cockpit without losing the operational wiring behind it.

01
Order follow-up

Customer context and store timeline attached.

Owned
02
Payment question

AI draft waits for human approval.

Review
03
Shipping exception

Cross-app activity stays linked.

Active
One customer timeline

Keep mail, store, payment, shipping, and support context together.

Human-controlled AI

Draft, summarize, classify, and route without silently sending or mutating state.

Role-aware operations

Team and admin entry paths use the same hyAuth identity while preserving permissions.