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AI Auto-Triage
Every incoming ticket is automatically classified — payments, shipping, affiliates, support — and routed to the right team member instantly.
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Smart AI Replies
Hypatia drafts replies using the full ticket context, order history, and your store's tone. One click to send or edit before sending.
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Payment Matching
Chase and BofA Zelle alerts auto-match to open orders. Mark paid with one click — no more hunting through email for proof.
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All Stores, One View
MicroPharma, PurePeptides, Peptelligence, Chromatide, BacWaters, BaddiezInc — every store's tickets in one cross-brand cockpit.
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Smart Search & Filters
Filter by store, category, status, or rep. Full-text search across all tickets. Bulk actions for close, archive, and assign.
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Analytics & Leaderboard
Response time tracking, CSAT scores, rep leaderboard, and ticket volume trends — know exactly how support is performing.